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Login & Account Access Problems

Having trouble getting into your Valid Email Checker account? Don't worry—most login issues have simple fixes. Let's get you back in.

"Invalid Email or Password"​

This is the most common login issue, and it usually comes down to a simple typo or forgotten password.

Why This Happens​

  • Mistyped email address
  • Incorrect password (caps lock on?)
  • Using a different email than you registered with
  • Password was changed and you're using the old one

How to Fix It​

First, double-check your email address. It's easy to accidentally type .con instead of .com or mix up similar emails like john@gmail.com vs johnsmith@gmail.com.

If you're sure the email is correct, your password might be the issue. Try these steps:

  1. Check if Caps Lock is on
  2. Make sure you're not accidentally adding spaces
  3. Try typing your password in a text editor first to see exactly what you're typing

Still not working? It's time to reset your password. Click Forgot Password on the login page and we'll send you a reset link.

"Your Account Has Been Suspended"​

Seeing a suspension message is concerning, but there are different types of suspensions with different solutions.

Suspended by Team Owner​

If you're a team member and see this message:

"Your account has been suspended by the account owner. Please contact them for assistance."

This means the account owner (the person who invited you) has temporarily suspended your access. This isn't something we can help with directly—you'll need to reach out to your team owner to understand why and request reactivation.

Suspended by Valid Email Checker​

If you see this message:

"Your account has been suspended. Please contact support for assistance."

This means our team has suspended the account. This typically happens due to terms of service violations or suspicious activity.

What to do: Contact us at support@validemailchecker.com with your account email. We'll explain the situation and work with you on next steps.

Two-Factor Authentication (2FA) Problems​

2FA adds an extra layer of security, but it can sometimes cause access issues. Here's how to troubleshoot.

"Invalid Verification Code"​

You entered the 6-digit code but it's not working.

Common causes:

  • Code expired: Authenticator codes change every 30 seconds. If you entered it right as it was changing, it might have expired. Wait for a fresh code.
  • Time sync issue: Your authenticator app relies on accurate time. If your phone's clock is off, codes won't work. Go to your phone settings and enable automatic time.
  • Wrong account: If you have multiple accounts in your authenticator app, make sure you're looking at the code for Valid Email Checker.

Try this:

  1. Wait for a new code to appear
  2. Enter it immediately (don't wait)
  3. Make sure you're entering all 6 digits

"Too Many Failed Attempts - Account Locked"​

After 5 incorrect 2FA codes, your account is temporarily locked for 15 minutes. This protects your account from unauthorized access attempts.

What to do: Take a break. Seriously—there's no way around this wait time. After 15 minutes, the lockout lifts automatically. When you try again:

  1. Make sure your phone's time is set to automatic
  2. Wait for a fresh code in your authenticator
  3. Enter it carefully

"Google Authenticator Is Not Enabled"​

If you're being asked for a 2FA code but never set it up, something's misconfigured.

What to do: Contact support@validemailchecker.com. We'll verify your identity and help you regain access.

Lost Access to Your Authenticator?​

If you lost your phone or deleted your authenticator app, you'll need to use your backup codes. When you first set up 2FA, we provided backup codes for exactly this situation.

Don't have your backup codes? Contact support@validemailchecker.com. We'll verify your identity through alternative means and help you reset 2FA.

Email Verification Pending​

When you first sign up, we send a verification email to confirm your address. If you haven't verified yet, you'll have limited access.

Didn't Receive the Verification Email?​

  1. Check your spam folder - Verification emails sometimes end up there
  2. Check the right inbox - Make sure you're checking the email you signed up with
  3. Wait a few minutes - Email delivery can sometimes take 2-3 minutes
  4. Resend the email - On the login page, there's an option to resend the verification

Verification links don't last forever. If yours has expired, simply request a new one from the login page.

Google Sign-In Problems​

Using Google to sign in is convenient, but occasionally runs into issues.

"Failed to Sign In with Google"​

This usually means there was a communication problem between Google and our service.

Try these fixes:

  1. Try again - Often this is a temporary glitch
  2. Clear your browser cache - Old cached data can cause conflicts
  3. Try a different browser - This helps identify if it's a browser-specific issue
  4. Disable browser extensions - Ad blockers or privacy extensions sometimes interfere with OAuth
  5. Use email/password instead - If Google continues to fail, you can set up password login in your account settings

Signed Up with Google, Now Google Login Doesn't Work?​

If you originally created your account with Google and it's no longer working:

  1. Try the "Forgot Password" flow using your Google email address
  2. This will let you set up a password as a backup login method
  3. You can then use either Google or password to sign in

Session Expired​

Sessions don't last forever—this is a security feature. If you've been inactive for a while, you'll need to log in again.

Why Sessions Expire​

  • Inactivity timeout - After several hours of inactivity, you're automatically logged out
  • Browser closed - Depending on your settings, closing the browser may end your session
  • Security logout - If we detect suspicious activity, we may end sessions as a precaution

"Session Expired - Please Login Again"​

This message during 2FA verification means you took too long to enter your code. Simply start the login process over from the beginning.

"Your Account Has Been Removed"​

This message appears for team members when the account owner has permanently removed them from the team.

What This Means​

  • Your team member access has been revoked
  • You no longer have access to the shared credits or verification history
  • This action was taken by your team owner, not by Valid Email Checker

What You Can Do​

  1. Contact your team owner to understand why you were removed
  2. Create your own account if you need to continue using Valid Email Checker independently
  3. Note that your previous verification history under the team account is no longer accessible

Still Can't Get In?​

If you've tried everything above and still can't access your account, we're here to help.

Contact our support team:

When contacting us, please include:

  • The email address associated with your account
  • A description of what happens when you try to log in
  • Any error messages you see (screenshots help!)
  • What you've already tried

We typically respond within 24 hours and will work with you to restore your access.